New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201704486 Aberdeen City Council noise pollution Upheld, recommendations September 2018
201704550 University of Strathclyde academic appeal / exam results / degree classification Not upheld, no recommendations September 2018
201704575 Lanarkshire NHS Board admission / discharge / transfer procedures Some upheld, recommendations September 2018
201704709 Fife NHS Board clinical treatment / diagnosis Not upheld, recommendations September 2018
201704711 Glasgow City Health and Social Care Partnership nurses / nursing care Upheld, recommendations September 2018
201705013 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations September 2018
201705340 Dumfries and Galloway NHS Board clinical treatment / diagnosis Upheld, recommendations September 2018
201705433 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations September 2018
201705437 Fife NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2018
201705674 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations September 2018