New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201602890 Dumfries and Galloway NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2017
201602909 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations August 2017
201603021 The Highland Council improvements and renovation Upheld, recommendations August 2017
201603128 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations August 2017
201603361 Greater Glasgow and Clyde NHS Board - Acute Services Division admission / discharge / transfer procedures Not upheld, no recommendations August 2017
201603545 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, recommendations August 2017
201604009 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2017
201604078 Midlothian Council neighbour disputes and anti-social behaviour Upheld, recommendations August 2017
201604173 Glasgow Caledonian University complaints handling Not upheld, no recommendations August 2017
201604467 A Dentist in the Tayside NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2017