New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201600626 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | June 2017 |
| 201600871 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | June 2017 |
| 201601136 | Shetland Islands Council | handling of application (complaints by applicants) | Some upheld, recommendations | June 2017 |
| 201601367 | University of Glasgow | complaints handling | Some upheld, recommendations | June 2017 |
| 201601586 | Fife NHS Board | policy / administration | Not duly made or withdrawn, no recommendations | June 2017 |
| 201601665 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | June 2017 |
| 201602110 | Queens Cross Housing Association Ltd | repairs and maintenance | Not upheld, recommendations | June 2017 |
| 201602142 | New College Lanarkshire | anti-social behaviour | Not upheld, no recommendations | June 2017 |
| 201602776 | West Lothian Council | repairs and maintenance | Resolved, no recommendations | June 2017 |
| 201603071 | Forth Valley NHS Board | nurses / nursing care | Upheld, recommendations | June 2017 |