Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202102246 | Highland NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | August 2022 |
| 202105870 | Highland NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | August 2022 |
| 201901611 | Glasgow City Health and Social Care Partnership | Clinical treatment / Diagnosis | Not upheld, no recommendations | July 2022 |
| 201909723 | Fife Council | Policy / administration | Not upheld, no recommendations | July 2022 |
| 202002674 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2022 |
| 202002676 | A Medical Practice in the Greater Glasgow & Clyde NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2022 |
| 202003203 | Highland NHS Board | Communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | July 2022 |
| 202004806 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Appointments / Admissions (delay / cancellation / waiting lists) | Upheld, recommendations | July 2022 |
| 202007151 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2022 |
| 202008029 | A Medical Practice in the Ayrshire & Arran NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2022 |