New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201305956 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations November 2014
201305990 Lothian NHS Board clinical treatment / diagnosis Not upheld, recommendations November 2014
201305995 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Upheld, recommendations November 2014
201306202 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2014
201306234 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, recommendations November 2014
201400064 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2014
201400250 Dumfries and Galloway NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2014
201400278 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations November 2014
201400501 Scottish Prison Service progression Complaint withdrawn November 2014
201400634 Inverclyde Council neighbour disputes and antisocial behaviour Not upheld, no recommendations November 2014