New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201301460 Greater Glasgow and Clyde NHS Board appointments / admissions (delay / cancellation / waiting lists) Upheld, recommendations September 2014
201301475 Fife NHS Board clinical treatment / diagnosis Upheld, recommendations September 2014
201301485 South Ayrshire Council planning enforcement/complaints handling Upheld, recommendations September 2014
201301549 Forth Valley NHS Board policy / administration Not upheld, recommendations September 2014
201301672 Business Stream charging method / calculation Upheld, recommendations September 2014
201301814 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations September 2014
201301895 Business Stream debt recovery / payment fees Some upheld, recommendations September 2014
201302447 A Dentist in the Lanarkshire NHS Board area clinical treatment / diagnosis Some upheld, recommendations September 2014
201302488 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations September 2014
201302883 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, recommendations September 2014