New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201303566 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | April 2014 |
| 201303595 | A Medical Practice in the Borders NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | April 2014 |
| 201303867 | Business Stream | incorrect billing | Not upheld, recommendations | April 2014 |
| 201303897 | Scottish Prison Service | searching of prisoner, property and cell | Upheld, recommendations | April 2014 |
| 201303986 | Scottish Prison Service | policy/administration | Upheld, recommendations | April 2014 |
| 201304029 | North Lanarkshire Council | council tax | Not upheld, no recommendations | April 2014 |
| 201304080 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | April 2014 |
| 201304087 | Scottish Prison Service | disciplinary charges - orderly room proceedings | Not upheld, no recommendations | April 2014 |
| 201304160 | East Lothian Council | council tax | Some upheld, no recommendations | April 2014 |
| 201304403 | Glasgow City Council | council tax | Not upheld, no recommendations | April 2014 |