New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201103213 University of Dundee policy/administration Not upheld, no recommendations January 2013
201103236 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, action taken by body to remedy, recommendations January 2013
201103274 Lothian NHS Board clinical treatment / diagnosis Not upheld, recommendations January 2013
201103353 The Highland Council policy/administration Not upheld, action taken by body to remedy, no recommendations January 2013
201103440 The Robert Gordon University policy/administration Not upheld, no recommendations January 2013
201103465 Transport Scotland complaints handling Not upheld, recommendations January 2013
201103637 Business Stream Ltd attitude / behaviour Some upheld, recommendations January 2013
201103641 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, action taken by body to remedy, recommendations January 2013
201103655 Tayside NHS Board clinical treatment / diagnosis Some upheld, no recommendations January 2013
201103755 Scottish Prison Service progression Not upheld, no recommendations January 2013