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Case ref:201300526
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Date:August 2013
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Body:Lanarkshire NHS Board
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Sector:Health
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Outcome:No decision reached
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Subject:clinical treatment / diagnosis
Summary
Mr C complained about the care and treatment provided to his friend (Mr A) in the accident and emergency department of a hospital, and cardiac nurse follow-up after surgery.
After submitting his complaint, Mr C contacted us to say that Mr A was satisfied with the care he was now receiving and his recovery was progressing. Mr C also said that hospital staff had alleviated Mr A's concerns and reassured him that lessons had been learned. Because of this, Mr C withdrew his complaint and we closed our file, as no further action was needed.