Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision report 201204423

  • Case ref:
    201204423
  • Date:
    May 2013
  • Body:
    Business Stream
  • Sector:
    Water
  • Outcome:
    No decision reached
  • Subject:
    incorrect billing

Summary

Mr C complained about the bill that Business Stream had sent his company.

After we began our investigation, however, Business Stream decided to waive part of the debt. Mr C then withdrew his complaint, and we reached no decision on it.

Related reading

Updated: March 13, 2018