Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Report 201406132

  • Case ref:
    201406132
  • Date:
    December 2015
  • Body:
    Business Stream
  • Sector:
    Water
  • Outcome:
    Resolved, no recommendations
  • Subject:
    incorrect billing

Summary

Mr C is self employed, running a small business from premises next to his home. He complained that Business Stream pursued him for charges for water and waste water services, despite his business premises having no water or sewerage facilities.

Related reading

Updated: March 13, 2018