Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Report 201405814

  • Case ref:
    201405814
  • Date:
    July 2015
  • Body:
    South Ayrshire Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    special educational needs - assessment & provision

Summary

Mr C complained to us on behalf of his son (Mr A). Mr C was in dispute with the council about the level of support offered to his son, who is dyslexic, during his physics national 5 examination. Mr C said that the support was inadequate and did not assist Mr A and allow him to perform at the best of his ability. The council maintained that the support plan made and agreed for Mr A, informed by a psychological/educational report and Mr A's teachers, was fulfilled.

The complaint was investigated and all the complaints correspondence and Mr A's support plan was given careful consideration. This showed that Mr A was to be provided with the use of a laptop, digital question papers and extra time and that these were available to him for use in his physics examination. However, Mr A had declined to use them. We did not uphold Mr C's complaint.

Updated: March 13, 2018