Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Report 201305951

  • Case ref:
    201305951
  • Date:
    March 2015
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
  • Subject:
    personal property

Summary

Mr C complained about the Scottish Prison Service (SPS)'s handling of his property when he was transferred between prisons. He also complained that the SPS did not handle his complaint properly. Mr C was released from prison whilst we were investigating his complaint and he did not provide us with a forwarding address. We were unable to make contact with him despite several enquiries. Therefore, we closed his case in line with our procedures.

Updated: March 13, 2018