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Decision Report 201508349

  • Case ref:
    201508349
  • Date:
    December 2016
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not duly made or withdrawn, no recommendations
  • Subject:
    access to medical care/treatment

Summary

Ms C complained that the Scottish Prison Service (SPS) failed to take reasonable action after she reported feeling unwell. She was also dissatisfied with the way in which the SPS dealt with her complaint. We did not reach a decision on Ms C's complaint as she was released from prison and did not provide a forwarding address or confirm that she wished us to continue investigating her complaint.

Updated: March 13, 2018