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Case ref:201602008
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Date:April 2017
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Body:Argyll Community Housing Association
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Sector:Housing Associations
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Outcome:Not upheld, no recommendations
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Subject:neighbour disputes and anti-social behaviour
Summary
Mr C complained on behalf of his mother (Mrs A) that the housing association failed to take reasonable action to address the anti-social behaviour of Mrs A's neighbour. Mr C said that as a consequence Mrs A been left distressed and upset.
We found that in dealing with Mrs A's case, the association had followed their own policies and the advice of their solicitors. A legal process was entered and this was lengthy. However, as this was not within the control of the association, we did not uphold Mr C's complaint.