Easter closure

Please note that we will be closed from 5pm Thursday 28 March until Tuesday 2 April 2024 for the Easter break. Complaints can still be made via our complaints form but they will not be received until we reopen. Wishing you a happy Easter! 

Technical issues:

The SPSO advice line is currently unavailable due to technical issues which we are working with our telephone provider to resolve.  We apologise for the inconvenience and hope to find a resolution as soon as possible. 

Decision Report 201604896

  • Case ref:
    201604896
  • Date:
    April 2017
  • Body:
    Fife Council
  • Sector:
    Local Government
  • Outcome:
    Some upheld, recommendations
  • Subject:
    neighbour disputes and anti-social behaviour

Summary

Mr C complained about the delay in the council responding to his complaint and that they failed to take reasonable action to address his concerns about anti-social behaviour.

The council took 11 months to respond to Mr C's complaint, and although they had apologised for the delay, we considered this delay to be unreasonable. We therefore upheld this aspect of Mr C's complaint.

The council said in their response to our enquiry that the complaint had not been recorded as a complaint. The council had partially upheld the original complaint but not explained why. We therefore made a recommendation in this regard.

We considered that the council had responded appropriately to Mr C's concerns about anti-social behaviour. We therefore did not uphold this aspect of Mr C's complaint.

Recommendations

We recommended that the council:

  • explain to us the reason for their failure to record Mr C's complaint and to confirm what steps they have taken to ensure this does not happen again; and
  • explain to us why the complaint was partially upheld.

Updated: March 13, 2018