Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Report 201601004

  • Case ref:
    201601004
  • Date:
    January 2017
  • Body:
    Glasgow City Council
  • Sector:
    Local Government
  • Outcome:
    Not duly made or withdrawn, no recommendations
  • Subject:
    complaints handling (incl social work complaints procedures)

Summary

Mr C complained to us about the council's assessment of his mother (Mrs A)'s residential care charges. Mr C did not have power of attorney for Mrs A, and he had not progressed his concerns to a social work complaints review committee (CRC). We looked at the council's handling of the complaint because of the difficulties Mr C was having in progressing his complaint and because the council did not give him a timely response after they received permission from Mrs A's attorney. The council sent a detailed response to Mr C and offered to convene a CRC.

Related reading

Updated: March 13, 2018