New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Report 201603952

  • Case ref:
    201603952
  • Date:
    March 2017
  • Body:
    Heriot-Watt University
  • Sector:
    Universities
  • Outcome:
    Not duly made or withdrawn, no recommendations
  • Subject:
    student discipline

Summary

Mr C complained about the university's response to allegations of plagiarism. In particular, he complained that the university had failed to follow procedures in the disciplinary process, and that they failed to follow procedures in relation to his academic appeal.

The university accepted that there had been failings and made a proposal for resolution, which Mr C was unhappy with.

The university agreed to re-open Mr C's complaint with a view to trying to reach a resolution, and Mr C was advised that he could bring his complaint to us in the event that he remained unhappy.

Updated: March 13, 2018