Easter closure

Please note that we will be closed from 5pm Thursday 28 March until Tuesday 2 April 2024 for the Easter break. Complaints can still be made via our complaints form but they will not be received until we reopen. Wishing you a happy Easter! 

Technical issues:

The SPSO advice line is currently unavailable due to technical issues which we are working with our telephone provider to resolve.  We apologise for the inconvenience and hope to find a resolution as soon as possible. 

Decision Report 201604392

  • Case ref:
    201604392
  • Date:
    October 2017
  • Body:
    North Lanarkshire Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    nursery and pre-school

Summary

Mr C complained that his son was not receiving his entitlement of 600 hours a year of free nursery provision and that the council's handling of his complaint was unreasonable.

We found that the council had followed their policy correctly and that, although there was a small shortfall in the hours provided, they had made efforts to offer additional hours to make up the shortfall. We did not uphold this aspect of Mr C's complaint.

We found that there were some aspects of the complaints handling that could have been better, and we have drawn this to the council's attention. However, overall we considered that their complaints handling was reasonable. We did not uphold this aspect of the complaint.

Updated: March 13, 2018