Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Report 202311539

  • Case ref:
    202311539
  • Date:
    June 2025
  • Body:
    Dumfries and Galloway Council
  • Sector:
    Local Government
  • Outcome:
    Resolved, no recommendations
  • Subject:
    Child protection

Summary

C complained that the council unreasonably failed to carry out and progress police checks for two individuals who have contact with their grandchild.

After notifying the council of our investigation, they agreed to provide C with a fuller apology and assurance that this would not happen again. C was happy with this outcome. Therefore, we closed the complaint as resolved.

Related reading

Updated: June 18, 2025