New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Do you name organisations in your reports?

When we publish our detailed investigation and decision reports, we normally identify the organisation involved. Where, however, we think that doing so could identify an individual, for example, in a small GP practice or in a complaint about school bullying, we are likely to anonymise the organisation. We also reserve the right to exempt some reports from publication, usually to prevent the possibility of someone being identified.

Updated: April 20, 2018