Office closure 

Our office will be closed for the September weekend on Monday 15 September 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Do you name organisations in your reports?

When we publish our detailed investigation and decision reports, we normally identify the organisation involved. Where, however, we think that doing so could identify an individual, for example, in a small GP practice or in a complaint about school bullying, we are likely to anonymise the organisation. We also reserve the right to exempt some reports from publication, usually to prevent the possibility of someone being identified.

Updated: April 20, 2018