COVID-19 update

Our office is currently not open to visitors. We are responding to emails and are operating a limited telephone service for complaints related enquiries. Our Scottish Welfare Fund review service is available by telephone as normal. Please read our information for customers and organisations.

How do I complain to a public organisation?

Approach the organisation that you are unhappy with and ask them to sort out the problem.   They should have a complaints procedure and we normally expect you to have used all the stages of that procedure before we consider a complaint.  This is so that the organisation has the chance to put things right for you.  

Find out more about making a complaint to a public organisation.

Updated: April 18, 2018