Our complaints reviewers always check with organisations to make sure that they have done as we recommended. We expect to see firm evidence that our recommendations have been implemented. If we find that they have not, we will go back to the organisation until we are satisfied that what we recommended has been done.
Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
How do you know that public organisations have done what you've recommended?
Updated: April 18, 2018