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COVID-19 update

Please be aware that our office is currently not open to visitors and we are unable to take phone enquiries.  Following the latest Government advice, we are not arranging face-to-face appointments for the foreseeable future. We are responding to emails; however, due to the impact on our staffing resources, our response times will be affected.  Please read our information for customers and organisations

How do you know that public organisations have done what you've recommended?

Our complaints reviewers always check with organisations to make sure that they have done as we recommended.   We expect to see firm evidence that our recommendations have been implemented.  If we find that they have not, we will go back to the organisation until we are satisfied that what we recommended has been done.

Updated: April 18, 2018