Our complaints reviewers always check with organisations to make sure that they have done as we recommended. We expect to see firm evidence that our recommendations have been implemented. If we find that they have not, we will go back to the organisation until we are satisfied that what we recommended has been done.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
How do you know that public organisations have done what you've recommended?
Updated: April 18, 2018