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COVID-19 update

Our office is currently not open to visitors. We are responding to emails; however, due to the impact on our staffing resources, our response times will be affected.  From Monday 25 May 2020, we will also be operating a limited telephone service.  Our Scottish Welfare Fund review service is still available by telephone as normal.  Please read our information for customers and organisations

How is the Ombudsman appointed and how are they accountable?

The Ombudsman's terms of appointment are in the Scottish Public Services Ombudsman Act 2002.

The Ombudsman is nominated by the Scottish Parliament, and appointed by the Queen, for a period of no more than eight years.

The Ombudsman may be relieved of office by the Queen on request or following a resolution of Parliament which must be voted for by at least two thirds of members.

In the exercise of the SPSO’s statutory functions, the SPSO is not subject to the direction or control of any member of the Scottish Government, Parliament or the Parliamentary corporation.

Updated: March 2, 2018