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Easter office closure

Please note that our office will be closed for the Easter holidays from 5pm on Thursday 9 April to 10am until Tuesday 14 April 2020.


COVID-19 update

Please be aware that our office is currently not open to visitors and we are unable to take phone enquiries relating to complaints. However, our Scottish Welfare Fund review service is still available by telephone. Following the latest Government advice, we are not arranging face-to-face appointments for the foreseeable future. We are responding to emails; however, due to the impact on our staffing resources, our response times will be affected.  Please read our information for customers and organisations

How is the Ombudsman appointed and how are they accountable?

The Ombudsman's terms of appointment are in the Scottish Public Services Ombudsman Act 2002.

The Ombudsman is nominated by the Scottish Parliament, and appointed by the Queen, for a period of no more than eight years.

The Ombudsman may be relieved of office by the Queen on request or following a resolution of Parliament which must be voted for by at least two thirds of members.

In the exercise of the SPSO’s statutory functions, the SPSO is not subject to the direction or control of any member of the Scottish Government, Parliament or the Parliamentary corporation.

Updated: March 2, 2018