Office closure 

Our office will be closed for the September weekend on Monday 15 September 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

If a lot of people complain about something, are you more likely to investigate it?

No - we treat each complaint on its own merits. And our Act does not allow us to accept petitions or other broad based community representations.

We take the view that a single complaint made by an individual carries just as much weight as a group of people making a complaint. So when we get a large number of complaints about a particular issue, such as building a school or the closure of public facilities, we don’t treat the subject matter any differently from when someone brings us a complaint that only affects them.

Updated: April 20, 2018