Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Investigation Reports
| Report number | Organisation | Report Date | |
|---|---|---|---|
| 200700760 | University of Glasgow | September 2009 | View PDF |
| 200702752 | Greater Glasgow and Clyde NHS Board | September 2009 | View PDF |
| 200800296 | An Optometrist, Lothian NHS Board | September 2009 | View PDF |
| 200800374 | Tayside NHS Board | September 2009 | View PDF |
| 200800457 | Dumfries and Galloway Council | September 2009 | View PDF |
| 200800763 | Lanarkshire NHS Board | September 2009 | View PDF |
| 200802763 | The City of Edinburgh Council | September 2009 | View PDF |
| 200502514 | North Lanarkshire Council | August 2009 | View PDF |
| 200603164 | Shetland NHS Board | August 2009 | View PDF |
| 200700224 | Shetland Islands Council | August 2009 | View PDF |