Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Investigation Reports
| Report number | Organisation | Report Date | |
|---|---|---|---|
| 200602924 | The Highland Council | June 2008 | View PDF |
| 200603988 200701202 | Highland NHS Board and a Medical Practice, Highland NHS Board | June 2008 | View PDF |
| 200700092 | Western Isles NHS Board | June 2008 | View PDF |
| 200700599 | Borders NHS Board | June 2008 | View PDF |
| 200701273 | Forth Valley NHS Board | June 2008 | View PDF |
| 200701326 | South Lanarkshire Council | June 2008 | View PDF |
| 200701982 | Lanarkshire NHS Board | June 2008 | View PDF |
| 200702119 | Highland NHS Board | June 2008 | View PDF |
| 200402038 | Dumfries and Galloway Council | May 2008 | View PDF |
| 200501028 | South Lanarkshire Council | May 2008 | View PDF |