Mr C complained of failures by the Department to address a number of issues that had arisen from upgrading the A74 to a motorway through part of the land he managed. In particular, Mr C complained of failures to: clarify responsibility for future maintenance work on a private water mains to the Estate which crosses the motorway; identify the location of another water pipe for which he is responsible; conclude a legal agreement about the use of shared access; return land that was compulsory purchased and not used; and respond to correspondence.
Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Investigation Report TH.0003-02
Updated: December 11, 2018