Overview
Mr C complained about the treatment he received when he was a patient in Glasgow Royal Infirmary. In particular, he said that his condition was misdiagnosed and, therefore, he did not receive appropriate, timely treatment.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) Mr C's condition was misdiagnosed, in that he had pleurisy rather than pneumonia; had he had a CT scan at the outset, his diagnosis would have been quite clear (not upheld);
- (b) as a consequence of Mr C's condition being incorrectly diagnosed, he did not receive appropriate, timely treatment and an antibiotic was incorrectly administered (partially upheld); and
- (c) staff failed to listen to him and an x‑ray was taken covertly (not upheld).
Redress and recommendations
The Ombudsman recommends that the Board emphasise to staff that extreme care should be taken when drugs are being administered and recorded.
The Board have accepted the recommendation and will act on it accordingly.