Overview
The complainant, referred to as Mrs C in this report, complained about the delay by Dundee City Council (the Council) in notifying her of an outstanding council tax debt of £3,231.96. She remained unhappy with the Council's final response to her complaint and asked me to investigate the matter.
Specific complaints and conclusion
The complaint which has been investigated is the delay by the Council in notifying Mrs C of a council tax debt (not upheld).
Redress and recommendations
The Ombudsman recommends that the Council apologise to Mrs C for the delay in pursuing the debt between June 2002 and August 2005 and consider an appropriate payment arrangement to recover the debt properly due.
The Council have accepted the recommendation and will act on it accordingly.