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COVID-19 update

Our office is currently not open to visitors. We are responding to emails; however, our response times will be affected.  We are operating a limited telephone service for complaints related enquiries. Our Scottish Welfare Fund review service is still available by telephone as normal.  Please read our information for customers and organisations

Local authority complaints reporting

Local authorities are required to report on their complaint handling performance on an annual basis. Their reports must include performance statistics showing the volume and type of complaints and details such as the time taken to investigate a complaint and the stage at which complaints are resolved.

Below you will find a list of each local authority area in Scotland and a link to their annual complaints reports.

Updated: January 31, 2020