Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Annual Statistics 2020-21

Today we are publishing our annual statistics for 2020-21.  These detail the enquiries and complaints we have received and determined in the past year.  

Highlights include:

  • 3,130 complaints received
  • 3,176 complaints determined
  • 420 complaints investigated
  • 61% of investigated complaints upheld
  • 740 recommendations made

The full statistics are available to read here.

Updated: June 9, 2021