COVID-19 update

We are currently operating under hybrid working arrangements. For details on how you can access our service, please read our information for customers and organisations

Annual statistics 2021-22

Today we are publishing our annual statistics for 2021-22.  These detail the enquiries and complaints we have received and determined in the past year.  

Highlights include:

  • 3,665 complaints received
  • 3,492 complaints determined
  • 284 complaints investigated
  • 63% of investigated complaints upheld
  • 511 recommendations made

The full statistics are available to read here.

Updated: May 24, 2022