Current complaint allocation time: 14-16 weeks

We are very sorry, but due to an increase in the volume of cases we are currently receiving there is a delay of 14-16 weeks in allocating some complaints to a Complaints Reviewer.

We are continuing to make positive improvements in how we deliver our service. Please see more detailed information on our delays. Thank you for your patience. 

To submit your complaint to the SPSO, you can use our online complaint form or download a paper copy.

Updated: June 13, 2024