Free New Training Materials Enhance Support for Vulnerable People

Free training resources designed to support organisations in identifying and helping those experiencing vulnerability are now available online through the Scottish Public Services Ombudsman website. 

The training materials, designed to be delivered as a workshop, have been produced by Professor Chris Gill (University of Glasgow) and Professor Naomi Creutzfeldt (University of Kent) in collaboration with expert practitioners from public service providers, advocacy bodies, and charities. 

The workshop aims to equip participants with the skills and knowledge necessary to identify and support individuals who may be experiencing vulnerability. 

The designers hope that it will support the development of more person-centred public service provision which is tailored to people’s individual circumstances. 

Professor Chris Gill said; 

"It isn’t always easy to know when someone might need a little extra support. People’s needs are often complex, and the better they are understood and responded to, the more likely services are to be delivered fairly. 

This workshop has been designed to help organisations have internal discussions with colleagues and does not need an experienced trainer to deliver it. 

I am delighted to make this available for free and I hope people find it useful.” 

Rosemary Agnew, Scottish Public Services Ombudsman said; 

We gained a huge amount of insight in being part of this work. We hope that many organisations use them and gain similar insights in supporting people to access the services they need.” 

The ‘Identifying and supporting public service users in vulnerable circumstances workshop’ materials can be downloaded from the Scottish Public Services Ombudsman website.

Updated: June 13, 2024