Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Internship opportunity

Update:  This vacancy is now closed.

We are excited to announce that we are currently looking for an Administration Assistant on the Inclusion Scotland "We Can Work" scheme!  This is a paid internship opportunity for a disabled person to work with our Assessment & Guidance team in delivering a professional and efficient frontline complaint handling service.  There will also be an opportunity to work on a specific project involving prison complaints. For more information and how to apply, please visit the Inclusion Scotland website.  Applications close 15 October 2019.

Updated: October 16, 2019