Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

INWO training courses launch

The National Whistleblowing Standards (the Standards) come into force in Scotland on 1 April 2021, and the Scottish Public Services Ombudsman, Rosemary Agnew, is taking up the role of the Independent National Whistleblowing Officer (INWO).

Scottish NHS organisations and contractors need to prepare their staff for these changes. To help with this, the INWO has developed training on the Standards. There are two learning programmes available:

  • One programme is for staff who need an overview 
  • The other programme is for managers and more in-depth. This reflects their extra responsibilities for responding to concerns raised under the Standards.

The programmes are hosted on NHS Education Scotland’s Turas website. A certificate is available on completion of each learning programme.

Further information about the National Whistleblowing Standards and the Independent National Whistleblowing Officer service is available on the INWO website.

If you have any questions about the training please contact the team at [email protected].


Updated: January 5, 2021