New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Ombudsman's findings August 2018

Today we laid 55 decisions before the Scottish Parliament.
 
Download the Ombudsman's overview (PDF, 229KB) or  read it online ( link is external).
 

Media enquiries can be made by email or by calling 0131 240 2990.

Updated: November 30, 2018