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COVID-19 update

Please be aware that our office is currently not open to visitors and we are unable to take phone enquiries.  Following the latest Government advice, we are not arranging face-to-face appointments for the foreseeable future. We are responding to emails; however, due to the impact on our staffing resources, our response times will be affected.  Please read our information for customers and organisations

Ombudsman's findings March 2020

We laid 70 decisions before the Scottish Parliament this month. For more information please click on the link below.

Download the Ombudsman's overview (PDF, 278KB) or read it online (link is external).

Media enquiries can be made by email.

Updated: March 19, 2020