COVID-19 update

Our office is currently not open to visitors. We are responding to emails; however, due to the impact on our staffing resources, our response times will be affected.  From Monday 25 May 2020, we will also be operating a limited telephone service.  Our Scottish Welfare Fund review service is still available by telephone as normal.  Please read our information for customers and organisations

Ombudsman's findings November 2019

Today we laid 35 decisions before the Scottish Parliament.
Download the Ombudsman's overview (PDF, 316KB) or read it online (link is external).

Media enquiries can be made by email.

Updated: December 18, 2019