Monday, May 20, 2019

We have today published our 2018-19 Annual Statistics. These detail the enquiries and complaints we received and determined in the past year. 

Highlights include:

  • 4,188 complaints received
  • 3,955 complaints determined
  • 670 complaints investigated
  • 58% of investigated complaints upheld
  • 1,160 recommendations made

The full statistics are available to read here.

Updated: May 20, 2019