COVID-19 update

Our office is currently not open to visitors. We are responding to emails and are operating a limited telephone service for complaints related enquiries. Our Scottish Welfare Fund review service is available by telephone as normal.  Please read our information for customers and organisations

SPSO Annual Statistics 2018-19

We have today published our 2018-19 Annual Statistics. These detail the enquiries and complaints we received and determined in the past year. 

Highlights include:

  • 4,188 complaints received
  • 3,955 complaints determined
  • 670 complaints investigated
  • 58% of investigated complaints upheld
  • 1,160 recommendations made

The full statistics are available to read here.

Updated: May 20, 2019