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COVID-19 update

Our office is currently not open to visitors. We are responding to emails; however, due to the impact on our staffing resources, our response times will be affected.  From Monday 25 May 2020, we will also be operating a limited telephone service.  Our Scottish Welfare Fund review service is still available by telephone as normal.  Please read our information for customers and organisations

SPSO Annual Statistics 2018-19

We have today published our 2018-19 Annual Statistics. These detail the enquiries and complaints we received and determined in the past year. 

Highlights include:

  • 4,188 complaints received
  • 3,955 complaints determined
  • 670 complaints investigated
  • 58% of investigated complaints upheld
  • 1,160 recommendations made

The full statistics are available to read here.

Updated: May 20, 2019