Scottish Public Services Ombudsman

Call us on 0800 377 7330

Wednesday, January 31, 2018

In the coming weeks the Scottish Parliamentary Corporate Body will be considering the SPSO’s draft revised Strategic Plan. The revised Plan covers the SPSO’s vision and strategic aims for 2018-2020. It is available at the bottom of this page, along with the covering letter to the SPCB.

We invite comments, from individuals and organisations, about all aspects of the draft Plan.  The consultation is open until 28 February 2018. Please find a consultation form at the bottom of this page.

Since taking up post on 1 May 2017, the Ombudsman, Rosemary Agnew, has been engaging with stakeholders about the SPSO’s work and wider perceptions of the organisation. As a result the SPSO has decided to lay a refreshed and re-focused Plan for 2018-2020.  This will better capture the scope of the SPSO’s responsibilities and highlight how the overall aim of improvement in public services relies on contributions from a range of operational activities across SPSO.

The draft revised Plan sets out the SPSO’s:

  • Vision for the next two years – for a future where SPSO continues to contribute actively and positively to Scotland’s development and delivery of first class public services that put people and learning at their heart.
  • High level strategic aims to deliver that vision
  • Short-term priorities, such as the implementation of the Independent National Whistleblowing Officer for the NHS in Scotland function.

If you have any questions, please contact us on communications@spso.org.uk, or 0131 240 2990.

SPSO Draft Strategic Plan 2018-2020 (PDF 546KB)

Covering Letter to SPCB (PDF, 282KB)

Consultation Form (PDF, 52KB)

Consultation Form (Word, 72KB)

Updated: February 20, 2018