We are excited to announce the launch of our newly refreshed Good Complaints Handling training after the recent publication of our updated Statement of Complaints Handling Principles.
This training is a self-guided course aimed at staff handling complaints at stage 1 of the Model Complaints Handling Procedure (MCHP) but would be useful for anyone involved in complaints handling looking to develop their knowledge.
Course content:
- SPSO Statement of Complaint Handling Principles
- what a complaint is and isn’t, according to the MCHP
- complaint outcomes, responses and record-keeping
- what makes a good apology
- respectful engagement
Course information:
- self-paced: complete anytime online
- knowledge checks: test as you learn
- time efficient: approximately 45 minutes
- SPSO accredited certificate: awarded on completion
- Cost: £50 per person