Easter closure

Please note that we will be closed from 5pm Thursday 28 March until Tuesday 2 April 2024 for the Easter break. Complaints can still be made via our complaints form but they will not be received until we reopen. Wishing you a happy Easter! 

Technical issues:

The SPSO advice line is currently unavailable due to technical issues which we are working with our telephone provider to resolve.  We apologise for the inconvenience and hope to find a resolution as soon as possible. 

SPSO Strategic Plan 2018-2020: Putting People at the Heart of Public Services

Today SPSO laid a revised strategic plan for 2018-2020 before the Scottish Parliament. The strategic plan is called “Putting People at the Heart of Public Services” and it sets out the Ombudsman’s vision for the delivery of her functions, focusing on people and public sector improvement.

You can read the responses to our consultation on this plan elsewhere on our website.

The plan as laid before Parliament is now available to read in full (PDF, 1.59MB).

SPSO Strategic Plan 2018-2020 Laying Letter - 22 March 2018 (PDF, 55KB)

Updated: December 3, 2018