Our new Support and Intervention Policy will come into place on 1 April 2019. This policy formalises the mechanisms we already use to offer support to organisations and take intervention when required. It will offer more clarity to public bodies regarding what to expect from us, how and when. The policy and accompanying guidance is now available at http://www.valuingcomplaints.org.uk/support-and-intervention-policy.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Support and Intervention Policy
Updated: March 18, 2019