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COVID-19 update

Our office is currently not open to visitors. We are responding to emails; however, due to the impact on our staffing resources, our response times will be affected.  From Monday 25 May 2020, we will also be operating a limited telephone service.  Our Scottish Welfare Fund review service is still available by telephone as normal.  Please read our information for customers and organisations

Support and Intervention Policy

Our new Support and Intervention Policy will come into place on 1 April 2019.  This policy formalises the mechanisms we already use to offer support to organisations and take intervention when required.  It will offer more clarity to public bodies regarding what to expect from us, how and when.  The policy and accompanying guidance is now available at http://www.valuingcomplaints.org.uk/support-and-intervention-policy. 

Updated: March 18, 2019