Our new Support and Intervention Policy will come into place on 1 April 2019. This policy formalises the mechanisms we already use to offer support to organisations and take intervention when required. It will offer more clarity to public bodies regarding what to expect from us, how and when. The policy and accompanying guidance is now available at http://www.valuingcomplaints.org.uk/support-and-intervention-policy.
Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Support and Intervention Policy
Updated: March 18, 2019