Monday, March 18, 2019

Our new Support and Intervention Policy will come into place on 1 April 2019.  This policy formalises the mechanisms we already use to offer support to organisations and take intervention when required.  It will offer more clarity to public bodies regarding what to expect from us, how and when.  The policy and accompanying guidance is now available at http://www.valuingcomplaints.org.uk/support-and-intervention-policy. 

Updated: March 18, 2019