New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

We are seeking professional advisers!

We are currently seeking professional advisers (consultants and senior professionals with appropriate qualifications and experience) to provide specialist advice on our casework in the following clinical areas:-

  • General surgery
  • Colorectal surgery
  • Cardiology
  • General psychiatry
  • Children and Adolescent psychiatry
  • Oncology
  • Radiology
  • Paediatrics
  • Neurology

Advice required is on an ad hoc basis and flexible according to your workload. Our advisers find the role interesting and rewarding and will provide you with expertise and insight regarding learning and improvement from complaints which is transferable to your own practice.

For an informal discussion contact our lead adviser Dorothy Armstrong [email protected]

Updated: August 21, 2019