The complainant (Miss C) raised concerns that her mother had received inadequate care and treatment at her GP practice (the Practice) between 20 January 2000 and 26 September 2000. Miss C was also concerned about the length of time taken by the Practice to respond to her complaint.
Health
The central aspect of this complaint is about the care and treatment received by a patient at Monklands Hospital, Airdrie between 14 May 2005 and the patient's unexpected death on 17 May 2005. A concern was also raised about the procedures for arranging a post-mortem and the actions of an out-of-hours doctor.
The complaint concerned the way a nurse carried out a feeding procedure on the complainant's young child (Baby C) and the nurse's attitude towards the complainant (Ms C).
The complainant raised concerns about his session with a counsellor, including an alleged breach of confidentiality, the counsellor's attitude and the lack of information given to him about the counselling. He also complained about the handling of his complaint.
Dr C complained of delay in providing medicines when his wife was discharged from hospital and of the attitude of ward staff and staff at Accident & Emergency.
The complaint concerned whether it was appropriate for a patient (Mr C) to be left sitting in a chair unattended in view of his medical condition and as a result he sustained a fall. The complainant was also concerned that it was the patient who advised her that a fall had occurred, rather than nursing or medical staff.
Mr A was referred to the Scottish Liver Transplant Unit (SLTU) in Edinburgh by his Consultant in Glasgow, for assessment for inclusion on the transplant list but was not considered suitable for inclusion. Mr A's uncle sought to challenge this decision and obtain a second opinion. This took several months and unfortunately Mr A died before a reassessment was possible. Mr C complained that Mr A had not received adequate care or proper assessment.
Mr A was referred to the Scottish Liver Transplant Unit (SLTU) in Edinburgh by his Consultant in Glasgow, for assessment for inclusion on the transplant list but was not considered suitable for inclusion. Mr A's uncle sought to challenge this decision and obtain a second opinion. This took several months and unfortunately Mr A died before a reassessment was possible. Mr C complained that Mr A had not received adequate care or proper assessment.
The complainant (Ms C) raised various issues a number of concerns after her mother (Mrs A) died following cardiac surgery
The complaint concerned the treatment provided to a patient both pre and post-operatively when she became nauseated and in pain and her condition started to deteriorate.