Complaint about a Dental Practitioner in the Lothian NHS Board Area - complaint was from a man (referred to in this report as Mr C) who complained that his Dentist (referred to in this report as the Dentist) failed to provide him with a denture that was fit for purpose.
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Health
Complaint about a Dental Practitioner in the Greater Glasgow and Clyde NHS Board Area - complaint was from a woman (referred to in this report as Mrs C) that her Dentist (the Dentist) had been treating her as a private patient since 1999 without her full knowledge.
Complaint about Orkney NHS Board - complaint from a woman (referred to in this report as Mrs C) about the procedures followed by staff at Balfour Hospital, Kirkwall, (the hospital), following an admission on 31 July 2004. My investigation found that there were failures in the treatment which Mrs C received. In light of these findings, the Ombudsman recommends that Orkney NHS Board (the Board) reviews its Clinical Governance and Risk Management arrangements and reviews its policies concerning the use of wheelchair equipment by patients.
Complaint about Lanarkshire NHS Board - complaint was from a woman (referred to in this report as Mrs C) about the nursing care her late father (Mr C) received at Hairmyres Hospital, East Kilbride (the hospital) in October and November 2004.
Complaint about a Dental Practice in the Greater Glasgow and Clyde NHS Board Area - complaint was from a woman (referred to in this report as Ms C) about the attitude of a dentist and about the Dental Practice's handling of her complaint about it.
Complaint about a General Practitioner in the Argyll and Clyde NHS Board Area, Argyll and Clyde NHS Board and Lothian NHS Board
Complaint about Lanarkshire NHS Board - complaint was from a group of patients (referred to in this report as the Group) representing the former patients of a general practitioner (GP A). The Group complained that Lanarkshire NHS Board (the Board) failed to properly manage, advise and involve them in the retiral of GP A and the application process for his replacement. There were two re-appointment processes leading up to a new appointment. The Group also complained about the quality of GP services they experienced while awaiting a replacement and since October 2004 when patients were transferred to a new GP practice (the Practice).
Complaint about Grampian NHS Board - complaint was from Mrs C about the care and treatment her late Mother, Miss C, received at Dr Gray’s Hospital, Elgin (the Hospital) and the way in which her subsequent complaint was handled.
General Practitioner Forth Valley Area - complaint was from Mrs C, concerning her local GP practice. She visited the practice in 2003 and returned with the same symptoms in 2005. She claims that the initial GP who saw her failed to diagnose her illness and that she was treated insensitively on her second visit.
General Practitioner Forth Valley Area - complaint was from Mr C about the post surgical care and treatment he received from two General Practitioners (GP 1 and GP 2) at his local practice (the Practice) in August 2004 following his vasectomy.