The account of the complaint provided by Mr R junior was that on 22 March 2001 his father Mr R, aged 90, was admitted to Glasgow Royal Infirmary (the hospital) with a history of vomiting and diarrhoea. This resolved and he was discharged on 30 March. On 1 April Mr R was readmitted (to a different ward of the hospital) with diarrhoea and dehydration. He was diagnosed as having a clinical infection caused by Clostridium difficile but attempts to control this by the use of metronidazole (Flagyl - an antibiotic) failed. It was decided to change his treatment to vancomycin. This was prescribed on 20 April and Mr R junior was told it had to be made up specially by the hospital pharmacy which caused a delay. Mr R died during the early morning on 21 April.
Health
The account of the complaint provided by Mr R junior was that on 22 March 2001 his father Mr R, aged 90, was admitted to Glasgow Royal Infirmary (the hospital) with a history of vomiting and diarrhoea. This resolved and he was discharged on 30 March. On 1 April Mr R was readmitted (to a different ward of the hospital) with diarrhoea and dehydration. He was diagnosed as having a clinical infection caused by Clostridium difficile but attempts to control this by the use of metronidazole (Flagyl - an antibiotic) failed. It was decided to change his treatment to vancomycin. This was prescribed on 20 April and Mr R junior was told it had to be made up specially by the hospital pharmacy which caused a delay. Mr R died during the early morning on 21 April.
Following the death of his wife in hospital, Mr G complained to Mrs G’s GP about the care and treatment provided to his wife by the Practice. Mr G was dissatisfied with the responses he received and requested an independent review. The Convener refused an independent review on the grounds that the complaint had been thoroughly and fairly dealt with through local resolution.
The complainant, Mr D, had been removed from his GPs' list after a telephone conversation with the receptionist during which Mr D insisted that the surgery arrange blood tests for his daughter. Dr E that she had removed him from her list because of the distress experienced by the receptionist after her telephone conversation with him and aggression shown to staff members was regarded by the practice as a breakdown in the doctor-patient relationship. Mr D requested an independent review of his complaint. He was informed that the Convener was turning down his request because a review had no authority to reverse the practice’s decision to remove him from their list and that his daughter had been treated with all reasonable care by the general practitioners within the practice.
The account of the complaint provided by the complainant, referred to as Mr A in this report, is that he attended his local Medical Centre to be weighed by the Practice Nurse. Mr A required to be weighed before consideration could be given to providing him with a repeat prescription for Orlistat, which was to help him lose weight. While he was in the Practice Nurse’s room, the first GP entered the room and said that as he had not lost sufficient weight no repeat prescription would be issued. A discussion ensued during which the first GP, without provocation, used offensive and unprofessional language towards Mr A.
South Glasgow University Hospitals NHS Trust
Argyll and Clyde Acute Hospitals NHS Trust
Tayside University Hospitals NHS Trust
Renfrewshire Emergency Medical Service
Borders General Hospital NHS Trust