COVID-19 update

Our office is currently not open to visitors. We are responding to emails; however, due to the impact on our staffing resources, our response times will be affected.  From Monday 25 May 2020, we will also be operating a limited telephone service.  Our Scottish Welfare Fund review service is still available by telephone as normal.  Please read our information for customers and organisations

Is there a time limit for sending a complaint to you?

Yes. We do not normally investigate complaints if you have known about the problem for more than 12 months before complaining.  We may, however, decide to look at the complaint if certain circumstances stopped you from making it earlier.

You can read our guidance about these time limits here.

Updated: December 3, 2018