COVID-19 update

Our office is currently not open to visitors. We are responding to emails and are operating a limited telephone service for complaints related enquiries. Our Scottish Welfare Fund review service is available by telephone as normal. Please read our information for customers and organisations.

Is there a time limit for sending a complaint to you?

Yes. We do not normally investigate complaints if you have known about the problem for more than 12 months before complaining.  We may, however, decide to look at the complaint if certain circumstances stopped you from making it earlier.

You can read our guidance about these time limits here.

Updated: December 3, 2018