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COVID-19 update

Please be aware that our office is currently not open to visitors and we are unable to take phone enquiries.  Following the latest Government advice, we are not arranging face-to-face appointments for the foreseeable future. We are responding to emails; however, due to the impact on our staffing resources, our response times will be affected.  Please read our information for customers and organisations

Is there a time limit for sending a complaint to you?

Yes. We do not normally investigate complaints if you have known about the problem for more than 12 months before complaining.  We may, however, decide to look at the complaint if certain circumstances stopped you from making it earlier.

You can read our guidance about these time limits here.

Updated: December 3, 2018