What do you do when a lot of people complain to you about the same thing?

We sometimes receive multiple complaints about a council's decision to close a school or public facilities, or where members of a local community strongly oppose a planning application.  If we decide to investigate how such a decision was made, we're very likely to take one generally representative complaint, investigate that and let the other complainants know the outcome.

For an example of this, please see our decision summary about the closure of leisure facilities in South Ayrshire which is typical of this kind of complaint.

Updated: December 3, 2018